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Why your pharmacy should SMS instead of phoning patients

 

Find out why it's worth sending short, timely SMS text messages to your patients and customers

91% of Australians have a smartphone device and 90% of people read text message within the first 3 minutes of receiving it. Take a look at why your pharmacy should start using SMS text messages to communicate in your dispensary and as part of your customer service.

 

SMS messaging benefits

Here are some benefits in sending SMS text messages to your patients.

  • Quick – send SMS text messages straight from Minfos – all while you dispense
  • Efficient – instead of phoning patients, streamline communications with SMSs
  • Reliable – your patient will receive your message in a matter of seconds
  • Cost effective – save staff time and sending text is cheaper than phone calls

 

Uses for SMS text messages

You can quickly send timely SMS text messages for alerts, notifications and reminders. This includes:

  • Script collection advice
  • Refill script notice
  • Appointment confirmation
  • Delivery status
  • Order and payment confirmation
  • Owing reminders

 

Key features of Minfos SMS Connect

Sending SMS text messages straight from Minfos is simple. Key features of Minfos SMS Connect are:

  • Message size write a message with 160 characters maximum (you can send multi-messages)
  • Address book manage your customer’s mobile and contact details within Minfos
  • Template setup your most frequently used message as a template
  • Sender ID 11 characters available for your pharmacy’s name so that your patients and customers can see that the message is from your pharmacy
  • Integrated workflow send a patient SMS texts messages from Minfos Dispense & Minfos Customer Maintenance
  • Audit message you can review by customer and date range, delivery status, User ID of person who sent the message and more

 

We hope this article has helped you understand the benefits on using a SMS messaging service for your pharmacy. If you would like to find out more about Minfos SMS Connect, request a demo.

 

Source:

  1. https://www2.deloitte.com/au/en/pages/technology-media-and-telecommunications/articles/mobile-consumer-survey.html
  2. https://venturebeat.com/2015/03/27/why-businesses-cant-ignore-sms-hint-90-of-people-read-a-text-message-within-the-first-3-minutes