Pharmacies across Australia choose Minfos to simplify daily operations, improve visibility, and feel more confident running their business. Below, you’ll hear directly from customers who use Minfos every day — in their own words.
Our customers range from single-store independents to multi-store groups, and their feedback helps shape how Minfos continues to evolve.
Minfos has partnered with Tom Austofan for many years, recently supporting the successful conversion of another one of his pharmacies to the Minfos platform. From onboarding through to go‑live, Tom and his team experienced a smooth, well‑supported transition.
“The onboarding and installation process was very good,” Tom said. “The team were extremely helpful — they were on the phone with us for the whole week. Any time we needed help, they replied on the spot. They were helpful, reliable, and always on time.”
Training was another standout element of the experience, enabling the team to hit the ground running from day one. “The training provided was also great,” Tom explained. “The material was delivered in a way that made it really easy for our staff to confidently use Minfos straight away.”
When asked what surprised him most during the go‑live period, Tom highlighted the level of responsiveness and support provided by the Minfos team. “Minfos were available to take our calls and texts immediately for the whole go‑live week. At one point, they even spoke directly with another integration partner on our behalf, which made it incredibly easy for us to continue serving our customers.”
Since implementing Minfos at Marion Domain, Tom has seen clear operational improvements across the pharmacy, particularly through stronger system connectivity. “Minfos helps make everything talk to each other,” he said. “Stock on hand connects to invoicing, the dispensary connects to SOH and invoices — it brings everything together. That level of connection makes communication easier and gives us much better visibility across the pharmacy.”
Customers have noticed the difference too, with dispensing efficiency improving noticeably. “Our script flow is quicker now,” Tom shared. “Customers are asking how scripts are ready in just a couple of minutes.”
When asked to describe Minfos in just three words, Tom didn’t hesitate:
“Owner‑friendly. Easy.”
Karen has been a Minfos partner for over 20 years – and here’s what she had to say:
“For me and TWC, it’s all the integrations that make it possible. We recently converted a new store to TerryWhite Chemmart, and as soon as everything switched across, it was seamless. Without Minfos, we simply couldn’t do what we do.
Pharmacy today is incredibly tech-driven – and that’s not something we’re taught at university. Having a system that is simple, and a supportive software partner makes all the difference.
What really sets Minfos apart is the relationship. We can have real conversations, share ideas about where we want to grow, and the team understands the reality of day-to-day pharmacy. It’s never ‘set and forget’.
Support for us during installation is direct and personal – no call centres, no tickets. During our delayed approval, the installation team worked with us and adjusted timelines so we didn’t miss a beat.
And the features? I can instantly see stock on hand while dispensing. The ability to search by streamline code makes script selection easier. Plus, integrations, including with the Cross – just push straight though.
Three words to describe Minfos? Simple. Efficient. Customer-centric."